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Privacy Policy

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Last Updated: August 14, 2026

Website: https://www.southernnutco.com/

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At Southern Nut Co., we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, create an account, or interact with our services.

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1. Information We Collect

We collect information directly from you, automatically through your device or browser, and from trusted third-party partners.

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A. Information You Provide directly

  • Contact Details: Full name, email address, phone number, and physical mailing/shipping addresses.

  • Order & Billing Details: Shipping and billing address, items purchased, special delivery instructions, and order history.

  • Account Information: Login credentials, passwords, and account preferences if you create an account on our site.

  • Commercial & Wholesale Inquiries: Business name, tax ID (if applicable), bulk order requests, corporate gift lists, and contact details for organizational accounts.

  • Customer Support: Information provided when you contact us via email, form submission, or phone regarding orders or questions.

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B. Payment Information

  • All payments processed through our site are handled securely by PCI-compliant third-party payment gateways (e.g., Shopify Payments, Stripe, PayPal, Authorize.Net, Apple Pay).

  • Southern Nut Co. does not collect, store, or view your full payment card details or sensitive account financial data directly.

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C. Information Collected Automatically (Cookies & Analytics)

When you navigate our website, we may automatically collect technical data regarding your device and usage patterns:

  • Device Details: IP address, browser type, operating system, dynamic device identifiers, and language preferences.

  • Usage Data: Pages viewed, time spent on pages, links clicked, referring URL, and browsing path across our catalog.

  • Cookies & Tracking Extensions: We use cookies, web beacons, pixels, and scripts to keep track of items in your shopping cart, remember user preferences, measure website performance, and run tailored marketing campaigns.

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2. How We Use Your Information

We use the information collected for operational, commercial, and customer service purposes, including:

  • Fulfilling Orders: Processing transactions, arranging shipping/delivery, providing order confirmations, and tracking updates.

  • Account & Order Management: Managing customer and commercial/corporate gift accounts, processing returns, and resolving customer service requests.

  • Marketing & Communications: Sending newsletter updates, seasonal promotions, special gift offers, and cart reminders (you may opt out at any time).

  • Website Optimization: Analyzing traffic patterns and user behavior to refine site navigation, search functionality, and product offerings.

  • Security & Compliance: Detecting and preventing fraudulent transactions, managing legal obligations, and maintaining the security of our infrastructure.

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3. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal information to third parties for monetary gain. We share data only under the following strictly necessary circumstances:

  • Service Providers & Fulfillment Partners: We share essential information with vendors who help us operate our business (e.g., shipping carriers like USPS/UPS/FedEx, payment gateways, email delivery systems, web hosting providers, and marketing platforms).

  • Business Applications & Extensions: Third-party plugins or extensions integrated into our store (such as reviews engines, cart abandonment tools, or customer support chat) access only the data necessary to fulfill their specific function.

  • Legal Requirements: We may disclose your information if required by law, subpoena, regulatory authority, or to enforce our website Terms of Service and protect the rights, safety, and property of Southern Nut Co.

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4. Cookies, Analytics, and Advertising Preferences

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A. Managing Cookies

Most web browsers are set to accept cookies by default. You can adjust your browser settings to decline cookies or alert you when a cookie is placed. Note that disabling cookies may affect website functionality, including the operation of your shopping cart.

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B. Analytics & Marketing Tools

We may utilize analytics integrations (such as Google Analytics) and advertising pixels (such as Meta Pixel) to analyze web traffic and deliver targeted promotional content on third-party platforms. You can opt out of targeted advertising via platform-specific settings or tools like the Network Advertising Initiative Opt-Out Page.

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5. Data Security & Retention

We implement industry-standard administrative, technical, and physical security measures (including SSL encryption across all store pages) to safeguard your personal data from unauthorized access, disclosure, or misuse.

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, resolve disputes, maintain accurate financial records, and comply with legal requirements.

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6. Your Rights & Privacy Choices

Depending on your jurisdiction, you may have the following privacy rights:

  • Access & Portability: Request details regarding the categories and specific pieces of personal information we maintain about you.

  • Correction: Request updates or corrections to incomplete or inaccurate account details.

  • Deletion: Request the removal of your personal information, subject to legal record-keeping exemptions.

  • Opt-Out of Marketing: Unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link at the bottom of our communications or updating your account settings.

To exercise any of these rights, please contact us using the information provided below.

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7. Third-Party Links

Our website may contain links to external sites or third-party extensions not operated by Southern Nut Co. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy statements of any third-party site you visit.

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8. Children’s Privacy

Southern Nut Co. does not knowingly collect personal information from children under the age of 13. Our website is intended for general consumer audiences. If you believe a child has provided us with personal information, please contact us immediately so we can remove it.

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9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our legal obligations, technology, or operational practices. Any changes will be posted on this page with an updated "Last Updated" date.

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10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:

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